Privacy Policy
Effective Date: April 5, 2025

Thank you for visiting EraEchoes (“we,” “our,” “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase from www.eraechoes.shop (the “Site”).

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1. Information We Collect

When you visit the eraechoes.shop, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

a. Device Information

Examples of Device Information we collect include:

 

• • Web browser details

• • IP address

• • Time zone

• • Cookies installed on your device

• • Pages or products you view

• • Search terms

• • Referring/exit pages

b. Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect information including:

 

• • Your name

• • Billing address

• • Shipping address

• • Payment information (including credit card numbers or third-party payment provider details)

• • Email address

• • Phone number

c. Customer Support Information

If you contact us for support, we may collect:

 

• • Communication history

• • Any other Personal Information you choose to provide

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2. How We Use Your Personal Information

We use your Personal Information to:

 

• • Process and fulfill your orders, including sending you order confirmations, shipping updates, and invoices

• • Communicate with you regarding your account or inquiries

• • Screen orders for potential risk or fraud

• • Improve and optimize our Site based on usage analytics

• • Provide you with information or marketing about our vintage-style products or updates

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3. Sharing Your Personal Information

We may share your Personal Information with third-party service providers to help us operate the Site or fulfill your orders, including:

 

• • Payment Processors (e.g., Stripe, PayPal) to securely handle your payments

• • Shipping Providers to deliver your items

• • Marketing Tools (like Meta/Facebook Ads or Google Analytics) to improve our visibility

We may also share your information to comply with applicable laws or lawful requests.

We do not sell your Personal Information to third parties.

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4. Data Retention

We retain your Personal Information only as long as necessary for the purposes set out in this policy or to comply with legal obligations.

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5. Your Rights (EEA Residents)

If you are a resident of the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:

 

• • Access to your Personal Information

• • Correction of inaccurate data

• • Deletion of your Personal Information

• • Objection to processing

• • Data portability

To exercise these rights, please contact us at: support@eraechoes.shop

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6. Security

We implement reasonable security measures to protect your Personal Information. However, no internet transmission is 100% secure, and we cannot guarantee absolute protection.

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7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be reflected in the updated “Effective Date” above. We encourage you to review this policy regularly.

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8. Refund Policy

If you are not fully satisfied with your purchase, you may request a refund within 14 days of receiving your item, provided that:

 

• • The product is unused and in original packaging

• • Digital products (e.g., downloadable videos) are not eligible once accessed

To initiate a return or refund, please contact us at support@eraechoes.shop with your order number and reason for return. We will provide you with further instructions.

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9. Contact Us

EraEchoes
Email: support@eraechoes.shop
Website: eraechoes.shop