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Effective Date: April 5, 2025
At EraEchoes, we strive to provide the best vintage-style products and services to our customers. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below.
1. Eligibility for Refunds
- Products: Refunds are available for physical products that are unused, unopened, and in their original packaging. You must request a refund within 14 days of receiving your order.
- Services: If you purchased a service (e.g., video access or customization) and are not satisfied, you may request a refund within 14 days of the service being delivered. Refunds for services will be evaluated on a case-by-case basis.
- Custom Products: Custom-made or personalized items (such as engraved or customized jewelry) are non-refundable unless defective or damaged upon arrival.
2. Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at support@eraechoes.shop within 14 days of receiving your product or service. Include your order number and a brief explanation of why you’re requesting a refund.
- Return the Product: If your refund request is approved, we will provide instructions for returning the product. The item must be returned in its original condition with all packaging, accessories, and documentation. Return shipping costs are the responsibility of the customer.
- Inspection and Approval: Once we receive your return, we will inspect it to ensure it meets our criteria. If approved, we will initiate the refund.
- Refund Method: Refunds will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.
3. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable or streaming digital products (such as video content) once accessed
- Used, altered, or customer-damaged products
- Products returned more than 14 days after delivery
4. Defective or Damaged Products
If your order arrives defective or damaged, please contact us immediately at support@eraechoes.shop with photos of the item and packaging. We will arrange for a replacement or a full refund, including return shipping costs.
5. Exchanges
Need a different size, color, or style? Contact us at support@eraechoes.shop within 14 days of receiving your item. Exchanges are subject to availability and follow the same return conditions as refunds.
6. Final Sale Items
Items marked as “Final Sale” cannot be returned or exchanged unless they arrive defective or damaged.
7. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
EraEchoes
Email: support@eraechoes.shop
Website: www.eraechoes.shop
(You may add a physical address and phone number here if applicable.)
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